SHIPPING & RETURN POLICY
GOODS RETURN POLICY
- PreMed will not consider or entertain a request for goods to be uplifted and credited once full payment, a proportional payment or an order agreement has been signed and received by our accounts / sales department. This will include orders received with an official order number, orders received via email, orders taken and submitted by our sales representatives. By signing our payment terms and conditions of sale, the purchaser agrees to and will abide by the payment terms and conditions of sale herein.
- PreMed shall always retain legal ownership of our products supplied that haven’t been paid for. The customer will give PreMed immediate notice in the event that any of these products not paid for are about to be levied upon or become liable or is threatened with seizure. The customer will indemnify PreMed against all loss and damage caused by such action and arrange with PreMed to have the unpaid goods uplifted and returned to PreMed before any such
action is implemented. - Unless PreMed is notified prior to the order being dispatched (not applicable if already paid for), the order will not be cancelled or credited.
- If goods are supplied incorrectly (shortages etc.) or were damaged during delivery, a verbal or timeously written notification by email must be received within 7 working days of delivery.
- PreMed will not entertain a credit request or hold liable for any loss, theft or damage to our stock following receipt and while on the premises of the customer reflected on the invoice.
- Once goods have been received, PreMed will not accept requests for any stock to be returned due to the following:
(a) Stock expired or close to expiry date.
(b) Stock not selling.
(c) Soiled or damaged stock or packaging while in the customers possession
HANDLING FEE (Goods returned to PreMed)
PreMed is within its right to charge a handling fee (courier / delivery cost etc.) of no less than 20% of the value of the invoice:
- For goods incorrectly ordered and a return is requested.
- Stock or packaging that is damaged or soiled.
- Stock in the possession of the customer that has not been paid for and should the customer’s payment terms with PreMed have been exceeded.
